AGB

Regulations effective August 1, 2024:

These Regulations define the manner of operation of the online store under the name Feum available at feum.eu and the terms and conditions of its use. The Regulations define the rights and obligations of both registered and unregistered customers of the store, as well as the rights, duties and responsibilities of the Administrator as the entity managing and operating the Store. 

The owner of the Feum online store is Feum spółka z ograniczoną odpowiedzialnością, based in Poniec at Gostynska 22, 64-125, NIP: 6961903367, REGON 524717867, (hereinafter: "Feum").

The customer has the opportunity to contact the operator of the online store via e-mail at hello@feum.eu. 

  • ●  General Provisions
  • ●  Placing an order
  • ●  Order processing
  • ●  Pre-sale
  • ●  Withdrawal from the contract
  • ●  Complaints
  • ●  Data protection
  • ●  Special provisions for contracts with non-consumers
  • ●  Final provisions I. General Provisions
  1. The provisions of these Terms and Conditions (hereinafter: "Terms and Conditions") apply to all contracts for the sale and delivery of goods concluded with Feum through the online store www.feum.eu (hereinafter: "Store"), regardless of the means of distance communication used in a given case for contacting or concluding contracts between consumers and the company without the physical presence of the parties to the contract.
  2. The Rules and Regulations are addressed to all registered and unregistered users of the Store (hereinafter referred to as "Customers") and define the rules for registering and using a Store account, placing orders in the Store and the rules for concluding sales contracts.
  3. A prerequisite for starting to use the Store and placing orders is reading and accepting these Regulations.
  4. The customer may place an order without permanently registering his/her data in the Store's database, provided that he/she has read and accepted the provisions of these Regulations.
  5. The online store can only be used by people who are at least 18 years old.
  6. Customers registering in the Store and making purchases there provide their personal data and consent to its processing by Feum sp. z o.o. according to the principles indicated in the Privacy Policy.

 

 

  1. Customers have the opportunity to use the Store by registering and thus creating a private account (hereinafter referred to as a "Customer Account"), which collects personal data indicated in the registration form and information about the Customer regarding his/her orders placed in the Store. The Customer has the right to terminate the agreement concluded with Feum concerning the Customer Account at any time by submitting to the Seller a declaration of intent to delete the Customer Account. For this purpose, the Customer should contact the Seller or use the functions provided in the Customer Account.
  2. The customer is responsible for providing false personal data. Feum reserves the right to refuse to process and cancel a product order in a situation where the Customer has provided false data or where the data raises reasonable doubts about Feum's accuracy. In such a case, the Customer will be informed by phone or e-mail about the reasons for cancellation of the order. In such a situation, the Customer has the right to explain all circumstances related to the verification of the veracity of the data provided and the cancellation of the order. In the absence of data allowing the Store to make contact with the Customer, the Store will provide any explanation after the Customer makes contact.
  3. The customer is responsible for all transactions that were carried out using the login and password, unless the login or password information was disclosed to a third party through no fault of the customer. The store undertakes to make every effort to protect the login and password from disclosure. The Customer undertakes to make every effort to protect the login and password from disclosure to unauthorized third parties.
  4. The Store is not responsible for the transfer of its login or password to the Customer Account by the Customer to third parties. In the event of expiration, change or deletion of the e-mail account provided by the Customer at the time of registration of the Customer Account, the Customer should inform the Store of this fact.
  5. The customer declares that all data provided by him for the execution of the order are true, while the store is not obliged to verify their veracity and correctness.
II. Placing an order
  1. The store sells goods exclusively via the Internet. To make purchases in the Store it is necessary to have an active e-mail account.
  2. The store accepts orders placed online 24 hours a day, on all days of the week. Orders are accepted at http://www.feum.eu.
  3. In order to place an order, it is necessary to select products from the available offer of the Store, sizes and quantities by taking subsequent technical actions based on the messages displayed to the Customer available on the Store's website. The selection of ordered products is made by the Customer by adding them to the Store's shopping cart.
  4. All prices are given in PLN and include VAT. The price listed next to each item is binding from the moment the Customer places an order and confirms its execution, and is not subject to change even if the prices of goods in the Store increase.

 

 

  1. Until you confirm the selection of the ordered products with the button
    "Order", the customer has the ability to make changes and modifications to the products in the order.
  2. After approving the ordered products, the Customer is required to provide his/her contact information (applies to unregistered Customers), select the delivery method and payment method.
  3. At the time of selecting the delivery method, the customer will be informed about the shipping costs or that the order was covered by free delivery.
  4. Sending an order by the Customer constitutes the Customer's offer to conclude a contract of sale, in accordance with the content of the Regulations. In the case of unregistered Customers, in order to place an order it is necessary to read and accept the content of the Regulations and Terms and Conditions of the Store. Information placed on the Store's website does not constitute an offer to conclude a contract under the provisions of the Civil Code.
  5. The store accepts the following forms of payment: payment via GPay, Blik, Card Payment, PayU, Apple Pay and PayPal payment systems. Acceptable payment methods are subject to change and will be displayed to the customer each time on the purchase path.
  6. Once the order has been placed and paid for, the Customer will receive an e-mail confirming receipt of the order by the Store. If the Customer chooses prepayment made through one of the electronic payment systems as the payment method, the order will be processed after the Store receives confirmation of receipt of payment from the operator of the electronic payment system.
  7. Order processing begins on the next business day after receipt of the order. The customer receives an e-mail confirming the completion of the order, which is considered the moment when the sales contract is concluded. The conclusion of a sales contract can also take place when the production of the ordered product begins.
  8. Only correctly placed orders will be realized. A correctly placed order is understood as the entry by the Customer of all data necessary for the conclusion of the sales contract and its execution, which will be truthful, current and accurate. The order will not be realized in case of:
    1. a) providing incorrect, incomplete or untrue contact details by the Customer, making it impossible to complete the order;
    2. (b) incorrect placement of an order by the Customer preventing its execution;
    3. c) objectively justified recognition by the Store that in the case of an order placed by the Customer there is an attempt to commit fraud, which is understood as any action by the Customer in connection with the placement and processing of an order that is illegal, and in particular such actions as: breaking the security of the Store, using the Store's platform contrary to its purpose, using someone else's login or password or impersonating another person, as well as intentionally misleading the Store.
  9. The store reserves the right not to process Orders placed by Customers in violation of paragraph II, paragraph 12 of the Regulations.
  10. The store may contact the customer at the e-mail address provided by the customer or by telephone, at the contact telephone number provided by the customer, in order to clarify doubts, confirm the placement of the order or on other issues related to the execution of the order.

 

 

  1. By accepting the provisions of the Terms and Conditions, the Customer agrees that the Store may issue and provide invoices and correction invoices in electronic form, in accordance with Article 106n paragraph 1 of the Law of March 11, 2004 on tax on goods and services (Journal of Laws 2022.931, i.e., as amended). The invoice is issued when all goods ordered by the Customer are completed and ready for shipment. The invoice will be attached to the shipment containing the products or in electronic form will be made available to the Customer via e-mail to the following address e-mail indicated by the Customer when placing an order or creating a Customer Account. Consent to receive invoices and correction invoices electronically is equivalent to opting out of receiving them in paper form. The Customer may withdraw consent to receive invoices and corrective invoices electronically by contacting Customer Service.
  2. In the case of withdrawal from a distance sales contract by a Customer who is in accordance with Article 221 of the Act of April 23, 1964 of the Civil Code (hereinafter:
    "    Civil Code" consumer (hereinafter referred to as "Consumer") and receipt of the returned goods by the Store, and if the complaint is accepted, the Store will send a corrective invoice to the Customer at the e-mail address.
  3. The Store may allow Customers to use discount codes. Discount codes may have time and quantity limitations, they may be addressed individually or to the general public of Customers, as well as may cover only particular products available in the Store. Detailed terms and conditions for using the codes are defined in the regulations or relevant instructions provided to the Customer along with the promotional code. 

    Discount codes may not apply during general Store-wide promotions (including, for example, Black Friday, seasonal sales or other promotional campaigns), unless expressly stated otherwise in the terms of a specific promotional action or code

III. Order processing
  1. In case of unavailability of some of the goods covered by the order, the customer will be immediately informed about the status of the order and decide how to fulfill it (partial fulfillment, extension of the waiting time, cancellation of the entire order).
  2. In the event of circumstances preventing the execution of a placed order, the Store reserves the right to suspend its execution, and undertakes to immediately notify the Customer of the situation.
  3. The Customer, receiving the shipment with the order from the Courier, should check the condition of the package. If the package is found damaged or tampered with, the Store recommends drawing up a damage report in the presence of the Courier and notifying the Store.
IV. Pre-sale
  1. The store reserves the right to introduce special offers of the type "pre-sale"/"pre-order", under which the customer will have the opportunity to purchase goods from the new collection, even before the date of its introduction to regular sales.
  2. The Regulations of the Store with regard to sales shall also apply to pre-sales, subject to the differences indicated in this paragraph IV.
  3. The contact information provided when placing an order must be accurate and up-to-date to enable the Store to keep you informed of the status of your order.
  4. Payment for the goods is made at the time the order is placed.
  5. The lead time of an order will be indicated each time by the Store on the website next to the goods covered by the "pre-sale", as well as communicated to customers in an email confirming the acceptance of the order for processing, but will not be longer than 30 days.
V. Withdrawal from the contract
  1. The Consumer, in accordance with Article 27 of the Consumer Rights Act of May 30, 2014 (Journal of Laws 2020.287 t.j. of 2020.02.21 as amended) (hereinafter referred to as the "Consumer Act"), has the right to withdraw from the contract of sale without giving any reason within 14 days from the day on which the Consumer came into possession of the products or on which a third party indicated by the Consumer other than the Courier came into possession of the products.
  2. The statement may be made in writing sent to the address: Feum spółka z ograniczoną odpowiedzialnością, Gostyńska 22 Street 64-125 Poniec, or in the form of an electronic message sent to hello@feum.eu. The consumer may use the model withdrawal form. Using the template is not mandatory, making a statement is also possible by using the option to make a return available on the Customer Account.
  3. To comply with the deadline for withdrawal from the sales contract, it is sufficient to send a statement regarding the exercise of the right of withdrawal from the sales contract before the expiry of the deadline for withdrawal from the sales contract. In the above-mentioned case, the customer is obliged to return the purchased goods immediately, no later than within 14 calendar days from the date on which he or she withdrew from the contract. Return of the purchased goods shall be made to the address: Feum, 22 Gostyńska St. 64-125 Poniec. The Shop shall return the payments made by the Consumer immediately, no later than within 14 days from the date of receipt of the declaration of withdrawal from the contract. The Shop may withhold reimbursement until it receives the product or the Consumer provides proof of its return, whichever event occurs first.
  4. In case of withdrawal from the contract, the contract is considered not concluded and the Customer is released from all obligations. If the return is made within the indicated period, the Store guarantees the return of the entire amount paid for the goods and shipping costs using the same method of payment used by the Customer, unless the Customer has expressly agreed to a different method of return that does not involve any costs for him.

 

 

  1. The Store is not obliged to reimburse the Customer for any additional costs incurred by the Customer, including shipping costs higher than the cheapest shipping option offered by the Store.
  2. The customer shall bear the direct costs of returning the goods, including shipping costs. The seller does not accept shipments sent back at the expense of the recipient.
  3. Returned products should be complete, free of traces of use and damage, and should be accompanied by the packaging received and the invoice, if possible.
  4. The customer shall be liable for any diminution in the value of the goods resulting from use beyond what is necessary to ascertain the nature, characteristics and functioning of the goods.
VI. Complaints
  1. Products offered in the Store are brand new and original.
  2. The store is responsible to a Customer who is a consumer (and an entrepreneur on the rights of a consumer) for the conformity of the goods with the contract under the provisions of the Consumer Rights Act. The store is responsible to the non- consumer Customer for warranty for defects under the provisions of the Civil Code.
  3. If the goods are not in conformity with the contract, the Consumer Customer may demand repair or replacement. The Shop may replace when the Consumer demands repair, or the Shop may repair when the Consumer demands replacement, if bringing the goods into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs for the Shop. If repair and replacement are impossible or would require excessive costs for the Shop, it may refuse to bring the goods into conformity with the contract.
  4. A consumer may file a statement of price reduction or withdrawal from the contract when the Store has refused to bring the goods into conformity with the contract; the lack of conformity of the goods with the contract continues even though the trader has tried to bring the goods into conformity with the contract; or the lack of conformity of the goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first resorting to replacement or repair.
  5. The above rights apply to defects that appeared within 2 years from the date of delivery of the product. When filing a claim, please include proof of purchase.
  6. The store shall repair or replace within a reasonable time from the moment it is informed by the Consumer of the lack of conformity with the contract.
  7. Complaints can be reported in any form chosen by the Customer, in particular by sending the statement and the advertised product to the Store at the address: Feum spółka z ograniczoną odpowiedzialnością, 22 Gostyńska St. 64-125 Poniec or by sending the statement electronically to the email address: hello@feum.eu. To the advertised product, please attach, if possible, proof of purchase (e.g. a copy of the receipt or VAT invoice) and a description of the noticed defect, together with the specification of the Customer's request under the warranty.
  8. The customer will be informed about the processing of the complaint within 30 days from the date of receipt by the Store of the letter containing the advertised goods.

 

 

  1. If the complaint is accepted, the amount paid by the Customer will be refunded in full, together with the costs of delivery of the product to the Customer and return delivery of the defective product to the Store, which were incurred by the Customer. Reimbursement will be made immediately, but no later than within 14 days using the same method of payment that the Customer chose when paying, unless the Customer has expressly indicated a different method of reimbursement and if it is technically possible on the part of the Store.
  2. If the warranty claim is not accepted, the goods will be sent back with an opinion as to whether the claim is unfounded.
VII. Data protection 1. Personal data is collected by the Store in accordance with the provisions of the Regulation of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC and the Act of May 10, 2018 on the protection of personal data. For more information, please see the "Privacy Policy" tab. VIII. Special provisions for contracts with non-consumers
  1. This paragraph of the Terms and Conditions contains special provisions applicable only to the contract of sale to which the Customer who is not a Consumer is a party.
  2. In the case of a sales contract concluded with a Customer who is not a Consumer, the Store as a seller has the unilateral right to withdraw from this sales contract with immediate effect, without giving any reason, within 14 days from the date of its conclusion. To the extent permitted by law, all claims of the non-Consumer Customer against the Seller for withdrawal from the sales contract are excluded.
  3. The Consumer Act does not apply to the sales contracts indicated in paragraph 1 above. In addition, pursuant to Article 558 § 1 of the Civil Code, the Shop's liability for the product under warranty is excluded with respect to the Customer who is not a Consumer.
  4. The provisions of the Terms and Conditions relating to Customers who are not Consumers may be amended at any time, based on generally applicable laws.
  5. Any disputes related to the sales contract and the legal relations arising therefrom between the Store and the non-consumer Customer will be subject to recognition by the court having jurisdiction over the seat of Feum.
IX. Final provisions
  1. Polish law applies to the contract of sale of products in the Store. The contract is concluded in the Polish language.
  2. The Store reserves the right to introduce and cancel offers, promotions and to change prices of products in the Store without prejudice to the rights acquired by the Customer, including in particular the terms and conditions of sales contracts entered into before the change.

  1. Matters not covered by these Regulations shall be governed by the provisions of generally applicable law, including in particular the provisions of the Civil Code, the Consumer Act and the Act of July 18, 2002 (Dz.U.2020.344 t.j. of 2020.03.03) on the provision of services by electronic means.

  2. These Regulations do not exclude or limit any of the rights of a Customer who is a Consumer, to which he is entitled under mandatory provisions of law. In the event of a contradiction between the provisions of these Regulations and mandatory provisions of law granting broader rights to Consumers, these provisions shall prevail.

  3. Feum reserves the right to change the provisions of these regulations for important reasons, in particular:

    • ○  (a) to bring them into compliance with generally applicable laws,

    • ○  b) in order to eliminate possible provisions that may violate the interests of customers,

    • ○  c) in connection with the change or expansion of the range of services and goods provided by the Store,

    • ○  (d) in connection with the change, reduction or expansion of Feum's business profile,

    • ○  (e) due to organizational changes on the part of Feum.

  4. The changes referred to in paragraph 2 are not binding on Customers who have placed an order before the changes in the terms and conditions below, unless the changes result from mandatory provisions of law. The Customer will be notified of any change in the terms and conditions to the e-mail address indicated when placing the order.

  5. If changes are made to the Terms and Conditions, the Store will inform Customers of the new content of the Terms and Conditions electronically (to the e-mail addresses indicated in the Customer Account or when placing orders) and by publishing the new Terms and Conditions on the Store's website, at least 14 days before the new Terms and Conditions take effect. If the Customer does not accept the content of the new Regulations, he/she has the right to terminate the agreement concluded with Feum concerning the Customer Account at any time, by submitting a declaration of intent to delete the Customer Account.

  6. In the event that any of the provisions of these Regulations are modified or invalidated, as a result of a final court decision, the remaining provisions of these Regulations shall remain in force and bind the parties.

  7. Please be informed that any comments and suggestions from Customers are always welcome and desirable from the point of view of Feum's policy, the main idea of which is to act in the interest of the Store's Customers. In order to send comments and suggestions, or if the Customer believes that his rights have been violated, please use the contact form or send information to the e-mail address: hello@feum.eu.